Data deletion
This page describes what data we process at ZasuwAI and how to delete it, including data received from Facebook and Instagram.
1. Who this page is for
This page is for two groups. The first is companies that use ZasuwAI, our customers, who connect their channels (the website chat window, Messenger, Instagram, WhatsApp, Telegram, email). The second is people who write to those companies, the end customers whose messages are handled by the assistant.
2. What data we keep
| Data | Purpose | How long |
|---|---|---|
| The customer company's data (name, company registration number, EU VAT number, address, contact details, invoice data) | Performing the contract and billing | For the whole term of the contract, then for as long as tax law requires |
| The knowledge base about the company (offer, prices, opening hours, FAQ) | The assistant answers on the basis of it | Until deleted by the customer or until the end of the contract |
| The content of the assistant's conversations with end customers | Continuity of the conversation and quality control of the answers | Until deleted on request, but no longer than until the end of the contract |
| Facebook, Instagram and WhatsApp access tokens | Receiving and sending messages on behalf of the company | Deleted immediately when the channel is disconnected |
From Facebook and Instagram we do not receive profile data, apart from what is necessary for the conversation: the identifier of the person writing, which is assigned by Meta, and the content of their message. We do not create advertising profiles and we do not sell any data to anyone.
3. How to delete data received from Facebook and Instagram
There are two ways, and both take effect immediately:
a) Disconnecting the channel in your account. Log in at zasuwai.pl/moje-konto, open the "Channels" section and click "Disconnect" next to the channel you want. We delete the access token at that moment and no longer receive any messages.
b) Revoking the permission on Meta's side. Facebook: Settings and privacy → Settings → Apps and websites → select ZasuwAI → Remove. Meta notifies us of the revoked access, and we delete the access token on our side.
4. How to delete other data
Write to kontakt@zasuwai.pl from the email address assigned to the account and state what should be deleted: the whole account, only the knowledge base or the conversation history. We confirm completion within 30 days, usually within one working day.
If you are writing as an end customer of a company that uses ZasuwAI (that is, your messages were handled by our assistant), write to the same address and give the name of the company you were communicating with. The controller of this data is that company, and we act on its behalf, so we will pass your request on to it and carry it out once we receive its confirmation.
5. What we cannot delete
We do not delete accounting documents (invoices) on request, because the law obliges us to keep them for five years. For that reason, invoices already issued remain after an account is deleted.
6. Contact
Data controller: ZasuwAI, kontakt@zasuwai.pl. For more details, see the Privacy Policy.